Leezakaya

September 17, 2024

Terrible Service and Fraudulent Charge - Avoid This Place I had the worst dining experience at this restaurant. It took forever for our server to even acknowledge us, and once they finally did, they barely came back to check on us. The most frustrating part? They forgot some of my food. I was patient, but by the time I left, I was incredibly disappointed. Then, a couple of weeks later, I checked my receipt and discovered they added a $20 tip instead of the $13 I had clearly written. This is completely fraudulent. When I called to address the issue, the manager claimed it was a mistake because they have "so many checks a night and can mix them up." This is just false. We arrived on a Wednesday at 5 PM, and there wasn't another table seated in sight. I’ve worked in and managed restaurants, so I know how the system works. You close checks as people leave, and you’re literally staring at the receipt when you enter the tip into the POS system. This "mistake" was clearly intentional and absolutely fraudulent, and the manager's dismissive attitude just made things worse. Rather than saying she would have a serious conversation with the server to ensure it doesn’t happen again, she doubled down on her terrible excuse and then belittled me saying “if you really did work in restaurants, you would know this happens.” No, no it does not if you have honest staff and management. The manager refunded my tip (as they should because this is completely unacceptable), but she didn’t even process it correctly, so she had to Zelle me the rest. Do yourself a favor and go somewhere else. Between the awful service and the shady practices of entering a higher tip amount, this place is not worth your time or money. If you do decide to not heed my warning, make sure to save your receipt and double check your bank statement.